Promised Discounts not applied
22Shortee22
Newbie

Have been promised a $200.00 discount when changing planns , called and still refused to apply discount. Was also promised a $200.00 discount because they took services off of my plan without authorization and because of changes told me they could not put them back. I refused to pay my bill because they refused to apply promised discounts of call backs. 

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KH-OrnEsh
Moderator Emeritus

Hi @22Shortee22 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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