Target GiftCard Promo is an empty promise
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Is Verizon at all serious/truthful about fulfilling its promises on its promotional deals?
I think not.
SITUATION: We are long-time Verizon Fios and mobile customers. We upgraded our Verizon Home (TV-internet-phone) plan on Feb. 9, 2024. As part of the deal, we were supposed to receive 2 Target GiftCards (see below):
• $100 Target GiftCard on us.
• $50 Target GiftCard on us.
To date, we have received no usable information or assistance that leads to a solution, despite Verizon and its agents' statements to the contrary.
Please pardon the detail below, but we're hoping it might resonate with others who have had same/similar problems. And we hope it produces a solutions-oriented -- rather than a process-oriented -- response from Verizon itself. Customers deserve to get what they are promised.
Details:
1. We received a separate email on Feb. 9: "Great news - your reward is on its way. We'll send it to you via email within seven to ten business days. What's your status? For your convenience, you can track the status of your reward at any time. Simply log in to your My Verizon account at verizon.com/myverizon, click the "Fios Welcome Bonus" link and view the status of your card."
No further information re: registration, redemption codes, process, etc. was forthcoming. We engage in a number of Chats and phone calls with Verizon.
2. We received another email on March 13, 2024. : "It's time to claim your offer from Verizon.
Great news! It's time to claim your offer(s) from Verizon.
Follow the steps below to claim your offer(s).
1. Log in to secure.verizon.com/signin.
2. Choose your offer tile(s).
3. Follow the instructions to claim your offer(s).
[Get Started Now button]
Thanks for choosing Verizon."
We clicked the link. No information about the promo cards at all on the Verizon account site. We wait a day, check again -- still nothing on the account page -- then call the 888-hotline number provided by one of the many Verizon reps with whom we communicated.
3. On March 14, 2024, we call the hotline number. Hotline cannot find any information about promos attached to the deal we bought from Verizon on Feb. 9. The hotline rep escalates the call and provides a case number -- ***** -- with a promise to contact us within 48 hours from the "special team."
4. On March 16, 2024, we received the following email message from BHN Customer Service <[email address removed per the Verizon Terms of Service]> (whoever or whatever that is):
"Case Resolved
Subject: - - Card Not Found
Hello,
We have resolved your case *****. Please see the comments for your resolution.
Resolution Notes:
Thank you for the opportunity to assist you!"
This is not a solution. Referring us back to the sponsoring company to start the process all over again is, frankly, abusive and corrosive toward the customer relationship that Verizon should be building. This response is simply another step in "proving" a case closure to improve their closure rate. All inside baseball; it's meaningless to the consumer.
We appreciate anyone who has made it this far in reading about our situation.
We have had problems with the order on several fronts -- including certification of returned equipment and access to promised streaming services, not to mention the vanishing Chat screens and the inability to copy/paste those Chats for recordkeeping purposes.
But those are other experiences to relate at another time. In short, we hope for a resolution to the Target GiftCard situation without any further delay.
#Fios
#Target GiftCard
