I signed up for Verizon Fios in October 2024, which made me eligible for free Meta Ray-Ban glasses. The offer is redeemable starting December 24, 2024. However, I have consistently encountered issues with the offer.
On December 24, I received an email indicating it was time to redeem the offer. I can see the 'Ray-Ban Meta Smart Glasses, on us. Redeem by February 22, 2025' offer in the Home Offers section.
When I click on the tile, it brings me to a new page with a button to claim the offer. A pop-up appears asking me to check a box to accept the terms and conditions. After doing so, I am directed to the item page.
Unfortunately, the item is priced at $299.99 instead of $0. When I add it to my cart, it still shows $299.99 plus tax.
I have repeated the process on my PC using different browsers and cleared the cache, cookies, and browsing history to rule out any device-related issues. I have also attempted the process via the Verizon app, but the outcome remains the same.
I called customer service multiple times, and each time, I was advised to wait a few more days. The service ticket number is *****. However, the issue is still unresolved.
Given that the offer has a deadline, I cannot keep waiting indefinitely. I would greatly appreciate any assistance in resolving this matter. Thank you.
Hi trueman1xfz, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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