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Unable to Redeem Gift Card

Marley68
Newbie
‎04-16-2023 07:34 AM

I have  been unable to redeem a gift card for upgrading my service.   The links in emails did not work and now the icon in my account is gone.   I chatted with two agents this morning - the first sent me a new link, which also did not work and then lost contact with the agent in that chat.   Tried again with a new agent, and that conversation was unhelpful - said I'd have to wait 65 days -- well, I've already done that.   Just trying to get what I was promised.   Ideas comments?   Thanks

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LawrenceC
Moderator Emeritus
‎04-16-2023 04:52 PM

Hi Marley68,

Is this promotion for Mobile or Home (Fios) service?

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Marley68
Newbie
In response to LawrenceC
‎04-16-2023 05:46 PM

Home  Fios service  for upgrade to gig.  Thanks

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LawrenceC
Moderator Emeritus
‎04-16-2023 06:20 PM

Hi Marley68,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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