I'm having the exact same issue as apparently quite a few other Verizon customers are. I am trying to redeem my reward for the Samsung Chromebook Go which was offered when signing up for my Fios home internet offer.
I've tried to redeem this over for the past week, but every time, I receive the same error: "There was an error when adding this Samsung Galaxy Chromebook Go on us promotion to your Verizon account. Please try again later."
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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