I signed up for new Fios internet service. At the time there was a promotion for $200 Home Depot Gift Card. Once the promotion became available after so many months of paid service, there was a link to download the Home Depot Gift Card. The link was broken so I wasn't able to download the Gift Card. After several phone conversations with Verizon Customer Service they stated that they needed to create a Snow Ticket for my issue and that they would call me back with an update. After 2 weeks with no update, I called again and had the issue "escalated". Another 2 weeks went by with no update and I had to call again. On October 31st, I spoke to a Supervisor who stated she would look into this issue and would call me back personally within 72 hours. It is now November 16th and I still have no resolution and no Gift Card. I'm ready to complain to the Federal Trade Commission but wanted to see if anyone had a similar issue that was eventually resolved. TIA!
Hi @desireegreene337
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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