I have been trying for weeks to find out about any promotions that might save me money, as well as how to add on a student discount. I have spent hours on chat with the rep disappearing for long stretches of time. Other than pleasantries and random numbers I can't even get what Verizon thinks my rate is. The last straw this morning was the web page for my account showed one number and the rep gave me two totally different numbers - when I asked which was correct, he transferred me to Tech Support for a website problem!!!! All I want to do is get clarification of my current rate, explore any other promotions I might be eligible for, and add a student discount but after 4+ hours and 3 or 4 chat sessions I'm no further along. Where can I contact someone who will in a reasonable time tell me:
1. What rate am I really paying?
2. What promotions are available that will lower my rate, which are actually cheaper? One quote I got was higher than the website said my rate was!
3. Will add the student discount to my account, it's already validated on the Verizonwireless website.
Is there a phone number? Chat is totally useless.
Which rate do you need clarifying? Fios or mobile?
Fios-but I gave up and switched to YouTube tv and just Verizon internet out of total disgust . And I was also misinformed about inside wire maintenance. I had it over a year, used it for a service call where the issue couldn’t be fixed within the inside wire service. When I chatted to cancel I was told I’d be charged for the service call if I cancelled with 90 days.
when I phoned in to change my service I was told the same thing from when I signed up-I had the service more than 90 days so I can cancel without more charges.
I've tried chat sessions 4 times in the last 4 weeks. Always end up being cut off and logged off my Verizon login after being in the chat session for 15-20 minutes. Most of the time is just waiting for a response because the rep is obviously chatting with other customers at the same time. I've even gotten replies that were obviously meant for someone else. What a waste of time. Today I finally gave up and drove to the Verizon store to resolve my issue.
Start a new topic or ask questions in the open forum.
