Xbox Gift Card
Snowwflake12
Enthusiast - Level 1

I have been trying for MONTHS to redeem the $50 Xbox gift card. I’ve spoken to numerous customer service reps who tell me the same thing over and over. Try this, try that, ok this will be escalated and then nothing and the issue continues. 

It keeps giving the error message I’ve seen so many people complaining about. “The requested URL is not found on this server” This is clearly an issue in Verizon’s end. 

Can someone please actually help me so I can redeem the offer I was promised at the time of sign up!!!????

Re: Xbox Gift Card
LawrenceC
Moderator Emeritus

Hi Snowwflake12,

Was this promotion associated with a Mobile or Home (Fios) offer?

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Re: Xbox Gift Card
Snowwflake12
Enthusiast - Level 1

We signed up for Verizon internet service

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Re: Xbox Gift Card
LawrenceC
Moderator Emeritus

Hi Snowwflake12,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Re: Xbox Gift Card
vzw_customer_support
Customer Service Rep

Good morning!

Getting your Xbox Gift Card is important. Is the $50 Gift Card for FiOS or Wireless service?

*Andrea

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Re: Xbox Gift Card
vzw_customer_support
Customer Service Rep

 

If FiOS, this may help: https://www.verizon.com/support/residential/account/manage-service/xbox-gift-card-offer-faqs. We're here to continue assisting you if needed.  *Andrea

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Re: Xbox Gift Card
vzw_customer_support
Customer Service Rep

Hi! Thank you for reaching out to us about the promotion. Please reply to this message so we can continue in Private. 

*De'Aundrea

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