Xbox gift card

I’ve been trying to redeem the Xbox gift card and I get a URL not found message.  I spoke with a support person over a week ago and was told, “it’ll be escalated”.  Well, that did no good.  Anyone able to actually redeem this card?  I tried opening Verizon on 3 different devices and different browsers with no luck either.  

Re: Xbox gift card
Moderator Emeritus

Hi @ADT77 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.