1.5mbps on 3mbps service

[doug4772]

When I first moved to the Lewistown, PA area my 3mbps service was exactly that.   It was pretty consistently 2.2-3mbps down / 768mbps up on most speed tests.

I replaced my DSL Modem and Netgear Router with a new Westell 7500 Wireless DSL Modem Router from Verizon.  The speed is unchanged.

I dread the thought of calling Verizon Tech Support.  Any recommendations on who to call within Verizon or am I stuck with good old tech support?

I am in a PPPoE area. 

Thanks,

Doug 

Message Edited by doug4772 on 06-19-2009 12:11 PM

[dslr595148]

#1 In your router take a screen shot of Advanced and of System Monitoring -> Advanced Status.

And post / upload them.

#2 In your router go to Wireless Settings.

a) Is wireless enabled?

b) Is any security applied (Like WEP/WPA)?