Hi I have been paying for Fios Faster aka 20mb/s download max, however my computer is clocking under 1mb/s download speed which is completely unacceptable so I am very angry @ verizon right now. Everyone in my area that has Fios is getting their full 20mb/s but I am getting a measly .3mb/s I really need some help. Anyone?
Try resetting your ONT. I recently upgraded to the HD Extreme TV with 25/25 internet from 10/2. My UL and DL speeds were off as well. I unplugged my ont and the unplugged the battery so there was no power at unit at all, left it that way for about 15 min and replugged it all in and now my dl speed is right at 25 and ul speed varies between 17-22. Hope it works for you.
I just tried unplugging the battery to reset the ONT. I left it that way for about a min. plugged it back in and it definitely helped I am spiking up to 4mbs but its not holding above 1. spiking from about 200kb/s to about 4mb/s WOuld leaving it unplugged for longer actually help? or will it just be a failed attempt?
go to www.speedguide.net/analyzer.php there will be results that are specific to your connection and then post those results here
also are you using a wireless connection or hardwired
and what website are you using to test your speed.
« SpeedGuide.net TCP Analyzer Results »
Tested on: 03.04.2010 20:13
IP address: 173.48.xxx.x
Client OS: Mac OS
TCP options string: 020405b4010303010101080a020d31460000000004020000
MSS: 1460
MTU: 1500
TCP Window: 65700 (multiple of MSS)
RWIN Scaling: 1 bits (2^1=2)
Unscaled RWIN : 32850
Recommended RWINs: 64240, 128480, 256960, 513920, 1027840
BDP limit (200ms): 2628kbps (329KBytes/s)
BDP limit (500ms): 1051kbps (131KBytes/s)
MTU Discovery: ON
TTL: 43
Timestamps: ON
SACKs: ON
IP ToS: 00000000 (0)
those settings look "ok" the tcp rcv window is a bit low, so you may run into a problem there.
try running the optimizer @ www.verizon.net/optimize and then please try not to use speedtest.net for your testing
use verizon's @ http://speedtest.verizon.net
make sure it's a hardwired machine not wireless, and that if you have windows 7 you take a quick look at this
@Hubrisnxs wrote:those settings look "ok" the tcp rcv window is a bit low, so you may run into a problem there.
@try running the optimizer @ www.verizon.net/optimize and then please try not to use speedtest.net for your testing
@use verizon's @ http://speedtest.verizon.net
make sure it's a hardwired machine not wireless, and that if you have windows 7 you take a quick look at this
http://support.microsoft.com/kb/939006
Very good catch. I had completely forgot about that hotfix, which I applied directly after it was available through the support channels. But it's best to load service pack 1 if you have not done so, it fixes this and many other issues.
tried the optimizer however it only works with internet explorer and I have a mac so no luck there. Then I tried the verizon connection test thing and it didn't work either but it doesnt require IE so it was just weird. i'll update if i get the tester 2 work
You say you have a time capsule between your PC and the Verizon Router, and you are wireless.
1. Unplug everything from the LAN ports on the Verizon Router, if there is anything connected.
2. Use an Ethernet cable from your PC to the router.
3. Reboot your PC while connected to the router.
4. Repeat speed tests a various test sites.
5. All the software tweaks in the world are not going to fix a hardware issue, or hardware configuration issue on your wireless.
6. You could be having wireless issues with something interfering with the communications or just a communications issue.
7. If a hardwired connection works well, it is clearly not a Verizon issue unless the Verizon router wireless is not working.
8. If it is a wireless issue you need to isolate where the issue exists.
9. If it is a wireless issue attempt a connection to the Verizon wireless router without any other wireless extenders etc.
10. Post information on all your network hardware. Model numbers etc.
11. I hope my suggestions help. Without any logical troubleshooting process this will go nowhere.
For Macs, download and install Broadband Tuner from Apple. Here's a link:
http://www.apple.com/downloads/macosx/apple/macosx_updates/broadbandtuner10.html
From Apple's description: "The Broadband Tuner allows you to take full advantage of very high speed FiOS based Internet connections that have a high latency."
Good luck.
I am right there with you I get a consistent 5/5 for the 20/5 connection I pay for I am probably just gonna drop the extra speed off the acct since I am not getting it anyway I guess years of listening to concast tell me it was my problem has jaded me but I will give customer support a try.
I have removed everything and connected straight to the router reset all on my equipment over and over and still 5/5 it really is very disappointing and I don't think any optimizer will suddenly give me the 20/5 I should have but I ran them anyway and I was correct NO CHANGE I really thought this was going to be different when I was with concast I paid for their "Speed boost" and when I didn't get the speed boost I was paying and called to complain they told me that I wasn't guaranteed to get that speed to which I replied "THEN HOW CAN YOU CHARGE ME FOR IT"
Verizon has been pretty good so far so I will give them a shot.
@rreichle1 wrote:I am right there with you I get a consistent 5/5 for the 20/5 connection I pay for I am probably just gonna drop the extra speed off the acct since I am not getting it anyway I guess years of listening to concast tell me it was my problem has jaded me but I will give customer support a try.
I have removed everything and connected straight to the router reset all on my equipment over and over and still 5/5 it really is very disappointing and I don't think any optimizer will suddenly give me the 20/5 I should have but I ran them anyway and I was correct NO CHANGE I really thought this was going to be different when I was with concast I paid for their "Speed boost" and when I didn't get the speed boost I was paying and called to complain they told me that I wasn't guaranteed to get that speed to which I replied "THEN HOW CAN YOU CHARGE ME FOR IT"
Verizon has been pretty good so far so I will give them a shot.
Sorry to here your having such a rough time. I would call tech support and complain until it was fixed. I get 19~/4~ consistantly.
Which package of FIOS internet service you have? 15/5? 25/25? 50/20?(Mbps)
@jackwong wrote:Which package of FIOS internet service you have? 15/5? 25/25? 50/20?(Mbps)
20/5 because that is what was offered a while back. The bundles you mention are the newer bundles. When I started with FIOS when it was launched I had 15/2, and that was before TV was available anywhere.
I think it is just a unit convert problem, and how many server can actually give you 25MBps download speed?
I am going to install FIOS(25/25)as well, I wonder how Verizon determine if I am getting the "full" speed?
Start a new topic or ask questions in the open forum.
