3rd Party Router
ericwong
Newbie

I'm unable to contact  support through the phone (infinite wait times) or the chat  (errors on both web and mobile app).

Can Verizon assist with unblocking my service to allow the use of 3rd party routers?

 

Also, it seems impossible to  register/merge my Verizon account using my account number. The 'continue' button is greyed out once it's entered in  the site and app.

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Re: 3rd Party Router
ericwong
Newbie

I'd also like to include that I've  already tried DHCP release  indicated here: https://www.dslreports.com/faq/15898

 

According to  the 3rd party router I'm using, it's not even seeing  the WAN Ethernet connection from the modem.  The previous set up was Coax to Verizon router (ONT setup) . Is switching over to Ethernet something  that needs to be enabled on  Verizon's end, or require someone to come in to re-configure the setup?

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