My internet has been down since 12/4/2023. According to the Verizon chat system, no progress has been made in terms of diagnosing or repairing the problem.
I have called every day. The technical support staff are polite but they simply tell me to wait until the repair time has been exceed. The estimated time to repair has shifted from 12/9 to 12/13 in 8 to 12 hour increments for no reason.
Are there any ideas for solving this problem?
Hi Brett19,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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