Absolutely Ridiculous Policy
Mike08
Enthusiast - Level 1

So let's get things straight Verizon, being charged for nearly an entire extra month after disconnecting service two days after a biling cycle is an appropriate policy? How does paying for a service that I cannot use sound reasonable? It's absurd that you're efficetively double charging on a single line because of the new residents that live there. Why are you really trying to encourage people to take their time and effectively keep the line hostage for the new residents that want to set up their line?

What's almost more comical is customer service trying to convince anyone that a multi-billion dollar company does not have the capability of dropping a bill, nor has developed the ability to prorate. 

Fantastic treatment after holding multiple wireless and residential plans for over 13 years. Starting to seriously reconsider my complaints about being stuck with TWC/Spectrum Business.

1 Solution
JustinG1
Community Leader
Community Leader

Hello Mike,

This is a peer to peer forum so you are talking to other Verizon customers, not Verizon itself.

Sorry to hear about the billing issues, to get that resolved you'll want to contact Verizon directly so they can attempt to fix it.

View solution in original post

1 Reply
JustinG1
Community Leader
Community Leader

Hello Mike,

This is a peer to peer forum so you are talking to other Verizon customers, not Verizon itself.

Sorry to hear about the billing issues, to get that resolved you'll want to contact Verizon directly so they can attempt to fix it.