Account being turned to collections

I received a mail from IC systems saying that I owed $39.99 to Verizon. I was surprised as I called to cancel my fios service and was told with certainty that I didn't need to pay anything. My fios service started on Sep 12, 2017 and I called to cancel it on Sep 13, 2017. I believed that nice customer service agent and thought everything was settled. 

After receiving such a mail, I called Verizon and my call was always transferred to that collection company. I hope Verizon can take a look at this problem and give me an explanation. Thank you!

Re: Account being turned to collections

Hi o9ecjrw,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.