Amazon Offers and Refer a friend not working

I have received an email with instructions to redeem the echo and 1 year amazon prime. Whenever i click on the "Let's go" button, it brings me to My Verizon, and the Redeem Amazon Offers are nowhere to be found. Anyone else getting this issue? I just received the email so not sure what the issue is.

I also refered a friend who has had service for over a month and there is nowhere to redeem the $100 Visa gift card. They signed up for FIOS tripple play and I was told I would get the gift card and credits on my account but have not received anything yet....

1 Reply
Moderator Emeritus

Hi afg1928282bba,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.