At the end of my rope

[Xarudo]

For the last year, I've had upload issues with my DSL service. Five months ago, the issue was resolved, but it started back up 2 months ago. This time it's even worse, and all of the support is less knowledgeable this time around than it was before. I'm tired of getting jerked around, and having my tickets closed with the verdict of "Resolved". My upload speed is .074mbps.. I used to get .7~.9. Nobody in my house can reliably send emails, any attachments, upload any images, and we certainly can't game/use skype. I've put up with, and paid for this, for a year!  

Today, there was a slight breakthrough when ANOTHER tech came out to my house. A tech that was just up the road at a neighbor's house explained to him that they were having the same issue: Inability to upload, and major packet loss. I thought that this was finally going to get fixed, after they realized I'm not the only one with the problem... But then I got a call saying my issue was resolved, and it most certainly wasn't. 

If ANYBODY could help me end this headache, it'd be greatly appreciated! And if there are ways to relay the fix to Verizon, that'd be appreciated to. I can only stand being told to reboot my modem so many times, when I know it'll be fruitless.

Here are some stats:
http://www.pingtest.net/result/65736207.png
http://www.pingtest.net/result/65736112.png

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| verizon.home - 0 | 129 | 129 | 0 | 0 | 3 | 0 |
| 10.7.102.1 - 15 | 81 | 69 | 9 | 11 | 17 | 10 |
|so-0-3-3-0.PHIL-CORE-RTR1.verizon-gni.net - 13 | 85 | 74 | 9 | 12 | 51 | 12 |
| so-7-2-0-0.PHIL-BB-RTR1.verizon-gni.net - 7 | 101 | 94 | 9 | 17 | 89 | 13 |
| 0.xe-6-1-1.XL3.IAD8.ALTER.NET - 8 | 101 | 93 | 15 | 22 | 114 | 16 |
| TenGigE0-4-0-1.GW7.IAD8.ALTER.NET - 15 | 83 | 71 | 15 | 18 | 40 | 21 |
| google-gw.customer.alter.net - 7 | 101 | 94 | 68 | 74 | 182 | 72 |
| 72.14.238.212 - 10 | 94 | 85 | 18 | 29 | 134 | 19 |
| 72.14.238.173 - 13 | 85 | 74 | 17 | 19 | 28 | 19 |
| iad23s05-in-f5.1e100.net - 9 | 97 | 89 | 17 | 20 | 30 | 20 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[smith6612]

Hmm, where I have I seen such a post before....

If two people are seeing issues, did the technician also note if you guys are coming from a common piece of equipment such as a remote, an ATM switch, a line card, a (hopefully) fiber trunk, or a common edge router? This is going to need someone with the ability to see into what is going on with the equipment and network away from the copper to fix. Not sure if you'll find that kind of person without a bit of hassle on the phone. You could consider DSLReports' Verizon Direct forum. I'd direct you to my contact in Verizon who fixes these kinds of issues but he won't be back for another month I'm afraid.

[Xarudo]

He didn't note anything about common equipment, both techs just checked out our houses, and left. A few hours later I received a call saying my issue was resolved, which isn't true. 😕 I tried Verizon direct many months ago, but my post was ignored. I'm not entirely sure what to do now, as I'd like to finally game and chat with my friends again. You'd think that after a year, they might take the issue seriously.