Bad situation and HORRIBLE SERVICE!!!

Had Fios installed in July.  They ran the cable from the pole to my house ABOVE ground and now we lose all our services after the cable is destroyed by cars, weather, etc.  Verizon tickets close the day after I call and supposedly a 3rd party does the cable burial, but this is still not completed.  Tech visited today to once again, restore service and had to run another cable.  This time it goes across my neighbor's driveway and public sidewalks to create a tripping hazard (Verizon Liability) let alone my service issues.

Still on hold for support 45 mins and counting to understand why the ticket has been closed without the work completed.

1 Reply
Moderator Emeritus

Hi Trent,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.