Battery Backup beeping and in the Red

[Phoonster]

I have Verizon Fios Internet, TV, and phone service since 2006 and recently renewed my 2 year contract with them this April 2010. For the last week and a half, I've been hearing intermittent beeping noises. I finally figured out what was making the beeps. There's a red light indicator for the battery backup unit. Apparently it needed to be replaced. I called up Verizon Fios support and the lady politely explained to me that the battery backup unit is only covered for a year and that I would need to shell out around $50 to replace the battery myself. If it was a new install, they would have covered the replacement. My complaint is, it's only been 3 months since I renewed a 2 year contract with Verizon Fios. Why isn't the backup battery replacement offered to me for free? I'm annoyed and aggravated by Verizon for 1. putting me on hold for 45 minutes to speak to a live person and 2. for telling me that had I cancelled my service, had them come and remove all the equipment, then call them back shortly after to resubscribe to Verizon Fios, the battery backup would be covered under the one year warranty. Needless to say, when my 2 year contract is over, I will immediately cancel my account with Verizon Fios.

[SoCalHal]

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@ggoldman_VZ wrote:

We have launched a new Self Service Troubleshooter Flow this weekend:

Fix Battery Problems:

https://www.verizon.com/ForYourHome/VZRepair/vziha/Servicecad.aspx?ihaweb=FIX_BATT

Please let me know if you have any questions!

- Greg

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A reboot did not solve my false alarm. Disconnecting the battery negative lead for a minute and then reconnecting it did solve the problem. I suggest you include this step in your troubleshooter flow.

[johnsmit]

This is a solution for more technical people.

I have been removing the speaker from these units for a few years now in my apartment buildings for complaining tenants.

If you unscrew and open up the battery compartment and remove the circuit board, You can use your ears to track where the beep is coming from.  You will find a small black speaker attached on the circuit board. its aprox 1x1cm. 

Use pliers to twist and pull it out. be careful not to touch or damage any of the surrounding parts.

I assure you there will be no more beeping after this 😉

[CRobGauth]

Hopefully you don't do any damage to unit.

And if Verizon has to come service unit, you could get billed for damaging their equipment.

Best solution is to just disconnect the battery.
The beeping will stop.

[BelloDragon]

I was appalled when I contacted Verizon and was told the solution to the problem was buying a new battery for $40!  I DO NOT like being held hostage.......

I only quite coincedentally added phone service a few months ago to have a local charity's phone at my house as a favor to the charity.  Otherwise I'd only used cellular.  So the battery in my unit was, until a few months ago, of absolutely no purpose to me regarding the services I contracted for from Verizon.  It should have never been installed with my unit in the first place!  The only purpose of the battery is for limited phone service in a power outage. The battery is superfulous for any other use.  The beeping however was awakening me in the middle of the night!  

Only removing the battery does not stop the beeping.  

I just used this Instructable http://www.instructables.com/id/Silencing-the-Verizon-Battery-Alarm/ and although the configuration of my Fios unit was slightly different the concept for finding the circular alarm on the circut board was the same.  I disconnected the battery and removed the alarm, reconnected everything in reverse and all of my service's work without the annoying beeping!  (That silence alarm button only worked for 24 hours.)  This is a 5 minute job and by no means needs an expert to do it.  I did need needle nose pliers to remove the alarm from the circut board due to it's location.  

[LawrenceC]

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