I have just gotten off convo with ChatBot that again a useless waste of time.
I have a brand new fios account - INSTALLED 2/15/2018 due to high winds & snow storm postponing from Feb 8 - Chatbot called me a liar and said I was wrong - I have screen shots and proof. That's point 1.
I ordered this in January when their promotion for the 100/100 INCLUDED a $50 Amazon gift card. Now Chatbot tells me that never happened and it was never offered. I have a screen shot of the promotion and proof - again.
This experience so far has been awful. I was told when I ordered I could "easily upgrade to 300/300 or 1000/1000 on the webpage and NOW it does not even show or give me that option - **bleep** Verizon - bait & switch again.
I am an honest bill paying, tax paying person who's never late on bills for anyone and Verizon is penalizing me $10 a month because I won't give them access to my checking account to take money out every month - NO ONE GETS ACCESS to my accounts but I guess that doesn't matter to greedy Verizon!
I am angry and unhappy - someone read this and do something VERIZON !!
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