Bill for returned equipment sent to debt collector

[PlantedNJ]

We originally selected Verizon for our business need with the confidence that they would meet them. After issue and issue with no resolution with not only the services but also the equipment, we decided to take out services elsewhere. At that time, we were sent a pre-paid label to send back equipment, that we did return and was received by Verizon on September 27th, per proof we have from UPS. This, along with a third line that we never approved or consented to on our account  were supposed to be refunded. This never happened. We called over and over to get this refunded after everything was sent back and opened multiple "cases" with representatives. Now we are being harassed by collection debt company for money we do not owe. We are unable to get either Verizon or the third party debt collector to address this issue. We have all the proof we need to prove the equipment was returned but nobody willing to listen to us or look into the issue seriously. We can transferred around with no help whatsoever.

We expect the bill that is sitting with Verizon and the third party collection agency to be dropped. Otherwise, we will seek further legal action for the missed business opportunities we encountered due to the lack of services and faulty equipment that we received from Verizon as well as the fraudulent line placed on our account without consent. We would also like any damages that this could have to our business's financial standing or reputation to be addressed as well as our personal financial standing or reputation.