this may not be new news for some of you, but if you don't have or need a home phone you won't be able to change your service without getting one.
I have had Verizon DSL Internet at my home for over 4 years now. In all that time, I have not had a home phone and have never needed one. I do all my phone business (what little there is) through wireless communications which is much more valuable as a modern communications solution. A home phone is a completely unecessary expense for me.
Recently, I realized I could upgrade the speed of my DSL. Yet, when I attempted to upgrade the service, I was told I would need to "Bundle" my internet with home phone service. Whereas only upgrading my internet would be a small fee more, Verizon wants me to pay for a service I don't want or even need for a greater amount.
So, be forewarned, bundling is not customer friendly. It requires more services than you may need and at a greater expense.
Thanks for posting this. Helps to spread the word a bit more so people don't get the bill shock when they find another service added to their bill.
By any chance do you know what High Speed package you pay for? You can say it either in range for speed (such as 768kbps-1Mbps or 1.2Mbps-3Mbps) or "High Speed Internet" or "High Speed Internet Enhanced"
If you have the Enhanced speed package you don't need to talk to Billing to have your package changed. You're already paying for anything from 1.2Mbps to 15Mbps. If you've got the basic "No more than 1Mbps" package then you're sort of stuck I'm afraid unless you manage to bend Verizon's rules.