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Broadband connection drops randomly
satellitester
Newbie
‎09-29-2010 05:48 PM

I'm getting random connection drops, can happen up to 20 times within an hour. Doesn't seem to be weather and/or sun waves dependent.

Connection Name         Connection Duration     Status          Number of Reconnects
 verizon                                   1 17:05:56                  UP                              135

Software Version:          VER:4.04.03.00
Transceiver Revision:   7.2.3.0
Model Name:                  B90-327W15-06

Vendor ID Code:         4        
Line Mode:                   G.DMT Mode       
Data Path:                     Interleaved      
 
Transceiver Information         Downstream Path         Upstream Path
DSL Speed (Kbits/Sec)                     2112                               864
Margin (dB)                                          25.5                               14.0
Line Attenuation (dB)                         26.5                               19.0
Transmit Power (dBm)                       17.8                               11.9

Stats                                ATM
Packet Information for: PVC 1
MTU                                 1540
VPI / VCI                          0/35

In Errors                            0
In Discard Packets          0
In Non-Unicast Packets 0
In Unicast Packets          22404827
In Octets                           1614152053

Out Errors                             13
Out Discard Packets          1434352
Out Non-Unicast Packets 196
Out Unicast Packets          14397851
Out Octets                           1612055011

Interface Description         PPP

Any suggestions would be greatly appreciated.

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dslr595148
Community Leader
Community Leader
‎09-30-2010 08:01 AM

#1 Did you try connecting your modem directly to the NID?

Points to: http://www.dslreports.com/faq/1317

#2 If not, please do and retest those margins and Line Attenuation.

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satellitester
Newbie
In response to dslr595148
‎09-30-2010 05:10 PM

i'm in apartment building...

oh well, will try to find it.

BTW, what are acceptable/expected values for margin and attenuation i should look for?

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mboyce11
Newbie
In response to satellitester
‎10-04-2010 06:10 AM

For the past week my connection has been dropping constantly; about 20 times per hour. Everything at my end checks out. There is obviously an issue on Verizon's end. Contacting support has not resolved the problem in any way.

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