Broken ONT enclosure, quickest was to get it replaced?
Skywarn
Enthusiast - Level 1

IMG_9005.JPGIMG_9004.JPGHelp! My ONT enclosure box broke off of my house. It appears the  s c r e w  mount snapped off the box. The box has been very fragile and this is not the first time something broke off of it before. When a technician was working on it he advised me another  s c r e w  mount broke off but it would be fine as the top one is still mounted. How can I get this replaced in the easiest way possible? I don't want to have to wait on hold with support for an hour. Is there a claims request I can make? I am worried water may seep into the box due to the crack in the top. I have temporarily taped it off. Thank you!

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KH-OrnEsh
Moderator Emeritus

Hi @Skywarn 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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KH-OrnEsh
Moderator Emeritus

Hi @Skywarn 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.