CANNOT CANCEL FIOS
tshevlin
Newbie

I cannot cancel my service no matter how hard I try. I am moving to an area where Fios is not avaiolable; I would have happily brought the service with me if I could. I presented to a Fios store Saturday and was told that I can only cancel over the phone 9am-5pm. Anytime I call the number, its over an hour wait. How am I supposed to wait an hour during 9am-5pm on a weekday?????? I have called everyday this week. 

I scheduled a call from Verizon today at 9:15am. Guess what? No call.

I am so angry right now that I can hardly breathe. Why tf is this so difficult!?!?!?!?!

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1 Reply
LawrenceC
Moderator Emeritus

Hi tshevlin,

To cancel service, please call Mon-Fri, 8:00 am-6:00 pm ET, at 844-837-2262.

https://www.verizon.com/home/cancel-fios.html

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