Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at firstname.lastname@example.org.
I had the same issue. I called Verizon and they told me not to pay the bill. Go the Better Business Bureau and file a complaint. You will see many complaints there. In fact, the person who answered you is probably a bot from CMR. It is a scam.
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