Cable still not buried after 4 months

kentalbot
Newbie

We live in a multi-generational home.  Our Son and family moved in December 2023.  We moved in April 2024.  Today is May 15th, 2024.  We both have FIOS.  Both cables have still not been buried.  I am currently on hold listening to music for 45 minutes, so I have time to lodge this complaint.

Can someone in Verizon land help us??? 

 

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KH-cathy29811
Moderator
Moderator

Hi @kentalbot ,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.