Cable to connect battery to ONT
haveadaytoday
Newbie

 Hello,


As the title suggests, I'm missing the cable that connects the battery to the ONT. I recently moved into my house and both the battery and cable were missing to the ONT. I purchased a new battery, but now I cannot connect the battery to the ONT. Is there a way to get the cable through Verizon?

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2 Replies
CRobGauth
Community Leader
Community Leader

Most likely the previous owner took out the battery and cut the cable.

Battery only supplies power for landline phone use during a power outage.

If you are looking for service while power is out for TV or internet, you would need to connect to a small home ups instead.

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jonjones1
Legend

@haveadaytoday wrote:

 Hello,


As the title suggests, I'm missing the cable that connects the battery to the ONT. I recently moved into my house and both the battery and cable were missing to the ONT. I purchased a new battery, but now I cannot connect the battery to the ONT. Is there a way to get the cable through Verizon?


I am not certain if this response applys. I understand from another help site that verizon no longer installs bbu’s so it may be the case. Is everything else functioning as it should? If it is i wouldn’t worry about it. If its making noise then call verizon to come look at the ONT .

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