Cable wires in my yard

Verizon placed an underground Fios box in my yard (without my consent).  Since this time there has been nothing but frustrations experienced.  Such as the cover being left off one day and now unburied wires running through my yard to my neighbors.  The wires that are buried and barely buried as well.  When the box was first placed in my yard I was advised I had to be home so Verizon could work on the box because I have a dog that uses the dog door.  What- I can not take off randomly when someone needs Fios work.  

With all this how do I get the wires buried that run through my yard so that I can cut my grass or not worry about my son or dog tripping over the wires.  

Re: Cable wires in my yard

Hi Anothercustomer,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.