Can't Access Given Sites
ST1096
Newbie

Today I have become unable to access certain sites through my fios wifi on any device. Sites aren't down as other people can access them and I can get to them on mobile data or through Opera's VPN. The issue is with the wifi or router. ERR_CONNECTION_TIMED_OUT is what Chrome displays, other browsers give a similar error page. Affected sites are Rakuten Linkshare (affiliate marketing platform I use for work), AOL, and potentially the Epic Games Launcher (the launcher holds when trying to boot and push an update, but this could be an app error and not fios related). I have changed DNS to google, reset computer and router multiple times, flushed DNS, cleared all caches, checked Hosts file in system32, used ipconfig commands in command prompt, scanned for malware, changing firewall settings, and nothing has allowed me to access these sites. At wits end here.

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4 Replies
Cang_Household
Community Leader
Community Leader

Looks like you are using Windows. Can you ping the domain name in cmd? If the domain name resolves into an IP address, your DNS setting is fine.

If not, have you tried to Release the WAN DHCP on the router? Rebooting the router will not necessarily renew your DHCP configuration. Your router forwards the DNS requests to the upstream layer 3 device which then forwarded to a DNS server. It might be the problem of any upstream device, which unfortunately we don't have control over.

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ST1096
Newbie

Thanks for the response! I pinged 3 domains related to Rakuten advertising (the login page, the cli.linksynergy.com link that shows up when the login page or dashboard fails to load, and the dashboard itself. Here are the results. 

Pinging cli.linksynergy.com [104.241.203.105] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 104.241.203.105:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

Pinging login-td2.linkshare.com [104.241.203.120] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 104.241.203.120:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Pinging dashboard-td2.linkshare.com [104.241.203.104] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 104.241.203.104:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

All 3 of these fail, same exact issue, it seems. I also pinged AOL.com, which I was once unable to reach, but all packets went through and I tried again and the site worked just fine, so there might've been something else at play there.

What are the steps to release WAN DHCP on the router? I'll try that next.

Side Note, last night I changed my DNS settings back to default (find automatically) through the Control Panel> Network and Sharing Center> Properties > IPv4 settings method, but I still have google's DNS listed in Registry editor (path Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet, edited entries Active DNS probe content, Active DNS probe contentV6, Active DNS probe Host, Active DNS probe Host V6). Could these 2 settings not being the same be causing an issue? I don't think it would since having them both set to Google DNS didn't let me through.

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Cang_Household
Community Leader
Community Leader

From the ICMP Ping reply, your DNS is working fine. Your router, Verizon's upstream router, or both, cannot connect to the host somehow.

How to release WAN DHCP?

Web Configuration -> My Networks -> Broadband Connection -> Settings -> DHCP Lease -> Release.

Pinging those IP addresses.

Interestingly, I cannot ping those addresses either. When I type those addresses in the URL, I was redirected to insecure Rakuten login page.

If the destination IP host or virtual host did not enable ICMP, you will not get any ping response.

The DNS information in the Windows Registry seems to have nothing to do with the NIC.

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appDev
Contributor - Level 1

To release DHCP on your router, login to the admin console, go to "network -> network Connections -> LAN" and then click on "Settings" that will take you to the details screen. Apologies if the sequence is incorrect, going by memory since i don't use the VZ router anymore.

That being said, the issue is likely DNS, and sometimes disabling and 'Scan for hardware changes" followed by enabling the adapter should fix it.

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