I work from home and must rely on my Linksys IP Phone. However, I get drop after 10 seconds when I make outgoing calls nor I can access my voicemail on it. I can get incoming calls no problem. I already contacted Linksys and we tried several things with even trying the VoIP at another location and it works fine. So it is not the Linksys IP Phone that is having a problem. I'm currently High Speed DSL with a Actiontec Rev. B modem to connect my VoIP. How can I resolve this problem, I'm losing money!
#1 What is the model of that Actiontec?
#2 What is the model of that Linksys?
1. Actiontec GT704WG Rev. B
2. Linksys IP Phone SPA9042
A little bit of more information about my problem. Yesterday I decided to use my Skype instead of my cell phone to call my customer back. Skype returned an error stating that the Network is blocking Skype to be launched. Then I decided to try calling through my MSN Instant Messaging and it wouldn't connect.
Ok.
#1 Check the IP Address, Subnet Mask, Default Gateway, and DNS Servers on your computer.
For example if you are on Windows XP:
a) Go to Start -> Run.
b) Type in cmd and press enter.
c) In the new window, called the command prompt, type in ipconfig /all and press enter.
#2 With your web browser go to the Default Gateway, and try to log-in with the current password,
a) Default user name is: Admin
b) Default password is: Password
#3 In the modem combo, go to Advanced Setup -> DHCP Settings.
#4 What is the Starting and Ending IP Address(es)?
#5 In the modem combo, go to Advanced Setup -> UPnP
#6 If you do not have at least two game consoles behind your router, turn off UPnP in the router.
By game console, a special type of computer with no keyboard or mouse (and it/they are usually connected to a TV).
#7 Correct me if I am wrong, this is the port forwarding guide for your router
http://portforward.com/english/routers/port_forwarding/Actiontec/GT704-WGv2/GT704-WGv2index.htm
?
#8 Correct me if I am wrong, you meant the: Linksys IP Phone SPA 942
http://www.cisco.com/en/US/products/ps10039/index.html
http://www.cisco.com/en/US/products/ps10033/tsd_products_support_series_home.html
?
# 4. Beginning IP Address: 192.168.1.64
Ending IP Address: 192.168.1.254
# 6. It is already turned Off
# 7. Yes but regarding the list, I do not see the VoIP phone or the company to handle it (Volacity)
# 8. Yes and everything looks correct for set up.
#1 I found the online manual. I access it using https://docs.google.com/viewer?url=http://www.cisco.com/en/US/docs/voice_ip_comm/csbpipp/ip_phones/user/guide/spa9XX_user_web.pdf&embedded=tru...
#2 About page 21 of 87
a) This phone is connected using the WAN port and the other end of that cable is connected to of the LAN ports of your modem combo.
b) OR are you using wireless?
c) Does this phone have 2 LAN ports (as addressed on page 8 and 15 of 87 )?
#3 About page 23 of 87:
a) Did you upgrade the firmware of it?
b) The Phone IP Address starts with 192.168.1?
@LadyAustin wrote:# 7. Yes but regarding the list, I do not see the VoIP phone or the company to handle it (Volacity)
#4 I know that this device has a web based screen.
a) Does it look anything like
http://ui.linksys.com/files/SIPURA/SPA-941/Admin-Basic.htm
?
b) With a System tab, in there?
c) With a SIP tab, in there?
#5 With the phone (not web based screen), go to Setup -> Network.
#6 What is in there?
#2
a - Yes, it is plugged into the WAN on the IP Phone and then plug into one of the yellow box on the modem.
b - No
c - It has a WAN and PC port
#3
a - No I did not download the Firmware, I was told that it is automatically updated.
b - Yes - IP Address is 192.168.1.65
#4
a - can't access your link
#5
1. WAN Connection Type = Static Ip
2. CurrentIP = 192.168.1.65
3. HostName=SipuraSPA
4. Domain
5. CurrentNetmask=255.255.255.0
6. CurrentGateway=192.168.1.1
7. EnableWebServer=Yes
8. Non-DHCPIP Address=192.168.1.65
9. Non-DHCP SubnetMask=255.255.255.0
10. Non-DHCP Default Route=192.168.1.1
11. Non-DHCP DNS1 = 210.80.58.205
12. Non-DHCP DNS2 = 210.80.58.210
13. NOn-DHCPNTPServer1 = time.vocalocity.com
14. Non-DHCPNTPServer2=pool.ntp.org
15. Multicast Address = 224.168.168.168:6061
16. Enable VLAN = No
17. VLAND = 1
18. CDP = Yes
#1 With the phone (not web based screen), go to Setup -> Network
#2 Change that IP Address to 192.168.1.63
#3 With you web browser go to 192.168.1.63 and log-in as need be.
#4 If it does not look like my screen shot (has a link called SIP and link called ext 1), take a screen shot of what you see in there.
#5 Save the screen shot.
#6 Upload the image to this site, using the attachment feature
b) OR use a third party image ( such as tinypic.com ) host.
Sorry for being a pain but what is the reason to change my IP Address? I finally figured how to get to the Web Based configuration for the current IP Address that is registered on the VoIP. Which one would you like?
@LadyAustin wrote:Which one would you like?
Any between 192.168.1.2 and 192.168.1.63
Sorry that I haven't reply sooner, I have been out of town. It doesn't allow me to edit the Current IP address. However, I can change the WANConnection Type and the Non-DHCPIP Address (which I did change). Also, how do you upload a word doc which has the images
Ok.
@LadyAustin wrote:Also, how do you upload a word doc which has the images
#1 How about something like http://www.mediafire.com (or some other file hosting site).
#2 OR you can upload one image per post, using the attachment feature.
I have just signed up for verizon dsl and received the same actiontec router model gt704wg rev b. I am using no additional router. I have a voip app on my iphone i use to make and receive calls by fontality called bria - which i have been using on a Verizon MiFi unit just fine w/ no issue.
Calls coming in can be received and connect without dropping, calls going out ring until connected then drop immediately.
Help please.
@cramber wrote:I have just signed up for verizon dsl and received the same actiontec router model gt704wg rev b. I am using no additional router. I have a voip app on my iphone i use to make and receive calls by fontality called bria - which i have been using on a Verizon MiFi unit just fine w/ no issue.
Calls coming in can be received and connect without dropping, calls going out ring until connected then drop immediately.
Help please.
Try checking your router's Firewall. Make sure it is set to Low/Off. Try using the DMZ for your device as well, to see if it by any chance starts to work correctly. Often times on VoIP devices the ringing is generated by the device itself, not by the SIP (?) server.
I'm on an IT Help Desk and trying to help one of our employees who works from home. Since she switched to Verizon Internet service her Siemens OpenStage 20 VOIP phone will no longer register.
Her router is an Actiontec GT704WGB.
1. I have tried disabling the firewall.
2. I have tried putting the phone in DMZ mode.
3. I have tried enabling QOS for the phone.
4. I have tried going into allowed applications for the phone, and selected a VOIP setting that was supposed to open port 5060 for UDP.
5. We have tried resetting the router to what was supposed to be factory default.
Nothing has worked. I also tried installing a Siemens softphone, which uses SIP UDP on port 5060 just like the desk phone. The softphone says it can't register.
Is there router offered by Verizon router that works better with VOIP?
We have an employee with Verizon service who has a working Siemens VOIP phone, but his router is an Actiontec - M1424WR - Rev. F It doesn't look like the are still available.
Did you check to make sure the Softphone wasn't using UPnP, and that UPnP was disabled within the ActionTec? Did the Softphone attempt a connection over a VPN or would this be a direct connection?
If there is a specific IP address/hostname the Softphone is looking for, did you try doing a ping and a Telnet to the IP/Port in question to see if it will connect alternatively?
I don't believe the softphone or the desk phone use UPnP. There's not an option for it on either.
UPnP was disabled by default on the Actiontec GT704WGB. Tried enabling it and disabling it, but that didn't help.
The SIP server does not return ping requests. It simply does not return a point request from an external IP.
I can telnet to the IP and port 5060, so that is perplexing, but again the phone worked back when she had Time Warner Cable.
We also set up a second phone for her on our external line. When the phone got to her house, it would no longer register.
The desk phone plugs into her router with an Ethernet cable. We have verified she has plugged the cable into the correct port on her phone. The phone has one port for a computer to connect through, and one to connect to the router.
Would we be able to try putting the router in bridged mode, and send her another router to test out? Would the TV and home phone service she has still work?
You can bridge the ActionTec to another router if you'd so like. If her non-work phone is done via POTS and TV is done via Satellite or Cable, it will be fine. If it's VoIP, just get the modem bridged and set it up with the new router. The concern is with FiOS, where she would have a Westell 9100EM or an ActionTec MI424WR, where MoCa is needed to get data to the Set Top Boxes for guide and such.
I'm not sure if this has already been done, but have you checked to see if the ActionTec used SIP ALG at all? It might come in handy if you have such options to work with, as horrible of a suggestion as it may be (since ALG is broken in most routers). If possible, you could also try using SIP over TCP, in case the SIP UDP handling is just terrible in the firmware.
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