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For about two weeks now, I lost the ability to manage my router through the My Fios app or via Verizon.com. It used to work great but now I get the following errors:
Website: "There was an error in retrieving your router information."
App: "SSL Certificate Error"
Anyone else having this or know how to fix?
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Have you tried rebooting router?
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Yes, rebooted multiple times and no luck.
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Can you log in directly by typing myfiosgateway.com or 192.168.1.1 into your browser?
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Yes I can only access via the IP address.
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Maybe try hard reset by holding down reset button. Deleting and reinstalling app. Then try again.
Also are you trying to configure something specific in the router?
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What will doing a hard reset do? Will I have to setup everything again (e.g. SSID, PW, parental controls etc?)
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Yes but worth a try. And what exactly are your trying to manage from the verizon app?
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I mainly want to be able to do parental controls
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Is it a newer router? If so I'd definitely hard reset.