Cannot Pay DSL Bill Online

[Ellen10581]

Once again it is a freaking scavenger hunt to try and find a way to access my dsl account number online to be able to pay the bill, I wasted over an hour with internet chat with NOBODY being able to help me. WHY did you take away the option to toggle between accounts to be able to pay the bill??? 

WHERE is the magic link to pay my bill??? CAN ANYONE HELP? Yes I am yelling it has been over 2 hours now trying to pay my bill that is ridiculous. It should not be this hard to pay verizon! 

[LawrenceC]

Hi Ellen10581,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.