I have called Verizon twice on this and they told me that my Network card is bad but I took my computer in and it is not my computer. Our house is all Cat5 wired with the modem located in the Cat 5 box in the closet. In one of our kids bedrooms, we are trying to connect a computer operating on XP and it will not connect to the Internet. It is not the cable or jack because there is already another older computer hooked up in this room to same jack and it works fine whenever I switch it back over. I have taken the XP computer and sucessfully hooked it up in another room and it connects just fine to the Internet. I have spent hours on the phone with Verizon going through all the set up stuff, local area connection, Obtain IP address and DNS server automatically are both checked, we have reset the IPCONFIG, tried to ping with no success. This is driving me crazy because the computer does work fine in another room. Any help as to what could be causing the computer to not work in this room would be greatly appreciated.
At first, I was going to say maybe the wiring in the house but now I don't think that is it. If possible, try updating the XP computer to the current software available from Microsoft. That might be the problem, but that's kind of a hard call. If you can move it to the room where you are having strong connection, you might want to try that.
Hope this helps.
Ok, I did exactly that. Updated EVERYTHING possible and even took the same cable to that room to make sure there wasn't some conflict with the cable and still won't connect. I keep getting "local area connection 2, can't connect, cable unplugged" and it just keeps trying.
I do not know much about this technical stuff but are there settings to the individual ports on the router? Could there possibly be something set up for the port that room plugs into that is messing with this XP computer even thought the other computer works fine in there?
I am about to call Verizon for the third time. They did not know that I was able to hook up that computer in another room so I guess I will see what they say now.
Yes, that might be a good idea is to call them again and tell them your new developments. You may have to reconfigure the internet connection on the computer (if you haven't already) by deleting any old settings off there. This includes:
Good luck.
Verizon won't help me. They claim it is the wiring now even though I have now hooked up 3 other computers to that room without one problem but everytime we go back to this one computer, it is the only one that won't connect.
I want to scream
When you plug the cable from the wall to your computer--do you see any light on the ethernet port on the back of your pc?
Make sure you use a known working Cat5 cable to hook up the computer.
What kind of router are you using?
Well that was a waste of $50. They told me to contact my ISP.
This just doesn't make any sense.
ok, since the ethernet link light is on, it means that your connected to the router. is there another led blinking beside it ?. check the PC's Device Manager and make sure the Ethernet card is Enabled.
Windows IP configuration
Host Name: kristine
primary DNS Suffix:
Node Type: Mixed
IP Routing Enabled: NO
WINS Proxy Enabled: NO
Ethernet Adapter Local Area Connection 2:
Media State: Media disconnected
Description: Intel (R) PRO/!)) VE Network Connection
Physical Address: 00-13-20-63-B4-F5
I got this answer in another forum pointing to a cable issue as well. However, I am thinking it might have something to do with the jack and not the cable. My question is, why would the other computer connect without any problems? Do different NIC cards need different jacks or something? Anyway, this answer leaves me with limited understanding as I am not sure what to do next.
Hard to tell for sure without using a cable testing but the most likely possibilities:
1)TX and RX pair are reversed turning it into a crossover cable. The stuff that works either expects that connection (switch to switch) or supports AutoMDX. AutoMDX automatically detects the far end and configures itself appropriately.
2) Cable is only wired with two of the four pairs and failing machine has Gig NIC. Gig requires all four pairs. Some Gig implementations do not like it when only two pairs are connected.
3) Cable is miswired creating a split-pair. End-to-end continuity is correct but proper pairing is not maintained. In some cases this will work at 10 Mbps but not faster.
4) Some combination of the above. Or poorly terminated cable, too much untwist. Ty-wraps compressing the cable - distorting geometry. Tight turns that distort geometry.
The card seems to be a 10/100 ethernet card. one thing you can easily try is to force the card to 10 megabit through the device manager. I just tried it on my own PC. If I change my media type in Device manager and set it for full duplex either at 10 or 100 mbit, I lose my connection. But if I set it to 1 or 100 half duplex, it works fine. My PC is wired to a 10/100 hub (never realized it's only half duplex) because I don't have enough ports on the router.
I feel bad for anyone having computer and/or internet connection problems.
But since other computers you have work fine on internet from this room; isn't it obvious that the only problem can be with this specific computer?
That being the case, I am surprised that Verizon would give you the time of day in trying to help you.
It doesn't seem to be anything wrong with Verizon at all. And I say this knowing that all companies
first tell you that the problem is with another company in the chain. But in this case, it really seems to be true.
Start a new topic or ask questions in the open forum.
