Cannot send outgoing emails from outlook Express
Rick5472
Contributor - Level 2

I access my verizon email from my work using Outlook Express.  I have been able to send and receive emails in the past.  I just set up a new computer using the same settings and now I cannot send email from this account.  I keep receiving the following error:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'incoming.verizon.net', Server: 'outgoing.verizon.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

Any help out there?

rick5472

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1 Solution
Rick5472
Contributor - Level 2
Thanks Justin....I seem to be good to go.  It must be my work that is blocking port 25 if you aren't having any problem using it.

View solution in original post

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terry
Newbie

I had no problem sending mail until today.  Everything I tried to send I got the error message below.  None of the mail I was trying to send was spam.

An unknown error has occurred. Subject '', Account: 'Terry Gendron', Server: 'outgoing.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1 The message you attempted to send was determined to be spam. Please visit http://www.verizon.net/spamfaq for more information.', Port: 25, Secure(SSL): No, Server Error: 550, Socket Error: 2, Error Number: 0x800CCC69

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somegirl
Champion - Level 3

Terry,

Did you visit the Spam FAQ page listed in the error? It explains what the error is, why they're filtering, what you can do about it...

Mostly these particular questions I think would be helpful to you:

What should I do if I receive a spam notification message when I attempt to send email?
Sending spam from the Verizon.net domain is prohibited by the Acceptable Use Policy

http://netservices.verizon.net/portal/link/main/policies.

If you feel we identified your email in error, you may forward the suspected email message as an attachment to spamdetector.update@verizon.net . The message will be examined by third party anti-spam experts. If the message is found to be legitimate, Verizon is notified to adjust or modify the spam filter which caught your message. You will not receive any notification following the review process.

How does Verizon determine whether my E-mail is SPAM?
Verizon uses a third party vendor to scan email messages for spam. Their systems use a combination of proprietary anti-spam techniques and spam complaints sent from users across the Internet to create spam filters. The false positive rate is very low.

Should you feel an email message was caught in error, please forward the suspected email message as an attachment to: spamdetector.update@verizon.net .

Also, not contained in that document are a few troubleshooting steps that have been suggested:

If you have a signature, try removing one line at a time from it and attempting to send the message again. Some signatures look like "ads" to the filters, apparently.

If you are using a pop3 client (Outlook, Outlook Express, etc.) try sending your message from the verizon.net website. If this resolves the issue, then it is something that your client is adding to the message that is causing it to be blocked.

Justin46
Legend

@somegirl wrote:

Also, not contained in that document are a few troubleshooting steps that have been suggested:

If you have a signature, try removing one line at a time from it and attempting to send the message again. Some signatures look like "ads" to the filters, apparently.

If you are using a pop3 client (Outlook, Outlook Express, etc.) try sending your message from the verizon.net website. If this resolves the issue, then it is something that your client is adding to the message that is causing it to be blocked.


Those are excellent suggestions, thanks for posting.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

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VZ_JoeD
Contributor - Level 1

@terry wrote:

I had no problem sending mail until today.  Everything I tried to send I got the error message below.  None of the mail I was trying to send was spam.

An unknown error has occurred. Subject '', Account: 'Terry Gendron', Server: 'outgoing.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1 The message you attempted to send was determined to be spam. Please visit http://www.verizon.net/spamfaq for more information.', Port: 25, Secure(SSL): No, Server Error: 550, Socket Error: 2, Error Number: 0x800CCC69


Terry have you looked to see if a message is hung up in your outbox?  Check the outbox and move what is there to your drafts folder and try to send/recieve again.

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Justin46
Legend

When you set up the account, did you check the box "My server requires authentication" on the Servers tab and have the bullet selected to use save settings as for the incoming mail? And from the way you posted, you can receive mail, correct, just not send? All of the settings displayed in the error message look ok to me, and match what I have in my OE.

That error message, 0x800CCC0F, frequently indicates that you are trying to send an email that is too large - does what you are trying to send have any attachments, and if so, how big are they? Have you tried just creating a small test email and sending it to yourself?

At this point that is all I can think of.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

Message Edited by Justin on 05-01-2009 08:11 AM
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Rick5472
Contributor - Level 2

Justin-  The problem is that I cannot send email from the account.  I can receive incoming email.  Also, I do have the box checked stating that my server requires authentication and also for the outgoing mail server checked the bullet Use same settings as my incoming mail server.

That's why I can't figure this out.  I have the same settings as I had before on my old PC.  I use Outlook Express to send and receive email from my verizon account at work.  I also have Outlook that I use for work.  They both seemed to be compatible before so I don't think that is an issue.

-Rick

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Justin46
Legend

Rick,

Aw crap, I got the send and receive backwards in my post, but I knew in my mind you couldn't send, it was just my fingers that didn't Smiley Happy   Sorry....I have gone back and edited my original response (and now I am editing this one....).

What about message size? I Googled that error number and message size is an issue that can generate that error. You might Google the number and see if you can find anything else that might cause it.

Just a thought? Do you have some message(s) sitting in the Outbox folder that you didn't realize is/are there that might be too big?

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

Message Edited by Justin on 05-01-2009 08:12 AM
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Rick5472
Contributor - Level 2
My Outbox has the very short "test" message in it and that's it.  Strange........
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Justin46
Legend

Rick,

I just went back and looked at your error message again, it says "Account: incoming.verizon.net", that seems like a strange account name, I wonder if that has anything to do with it?

You said you can send with Outlook; are you using Outlook on the same PC as Outlook Express. I don't think there should be a problem with that, but I have never done it.

I am stumped at this point. If you can figure out any additional info you can give us that might help identify the problem that would be great. Otherwise, I am afraid greater minds than mine will probably have to help with this, although I will keep looking for an answer.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

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Rick5472
Contributor - Level 2

I am looking at my Advanced tab in the account properties.  The Server Port Numbers for Outgoing mail (SMTP) are set to 25 and the Incoming mail (POP3) is set to 110.  There are no other boxes checked in that form except to "Leave a copy of messages on server".

-Rick

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Justin46
Legend

@Rick5472 wrote:

I am looking at my Advanced tab in the account properties.  The Server Port Numbers for Outgoing mail (SMTP) are set to 25 and the Incoming mail (POP3) is set to 110.  There are no other boxes checked in that form except to "Leave a copy of messages on server".

-Rick


Same as what I have set.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248 

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Rick5472
Contributor - Level 2

I am wondering if I can use another port to send email (outgoing)  in case my work could possibly be blocking port 25?  Just to see if that could be the problem?

Does anyone know of other port numbers to use for outgoing email?

-Rick

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Rick5472
Contributor - Level 2

I changed the outgoing port to 587 and was able to send outgoing email.  Does anyone know if this is ok?  What is port 587?

-Rick

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Justin46
Legend

Great, at least you are now working.

Here is a link to a thread here on the forums that talks about that port:

http://forums.verizon.com/vrzn/board/message?board.id=FiOS_Internet&message.id=3740&query.id=63697#M...

I searched here on the forums using "verizon email port" and found it. I vaguely remembered reading this some time back and trying port 587 and it worked, even though my email is .net. But I went back to 25 just because I had been using it so long, and don't have any problems with it.

Sorry I didn't remember it sooner....

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

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Rick5472
Contributor - Level 2
Thanks Justin....I seem to be good to go.  It must be my work that is blocking port 25 if you aren't having any problem using it.
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Justin46
Legend

@Rick5472 wrote:

I am wondering if I can use another port to send email (outgoing)  in case my work could possibly be blocking port 25?  Just to see if that could be the problem?

Does anyone know of other port numbers to use for outgoing email?

-Rick


I just tried port 587 for sending and it worked for me, so you might try it.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

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Rick5472
Contributor - Level 2

Are you using 2 mail clients as I am?  I use both Outlook and Outlook Express.

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Justin46
Legend

@Rick5472 wrote:

Are you using 2 mail clients as I am?  I use both Outlook and Outlook Express.


No, I just use OE. And of course the webmail interface to take a quick look at the SPAM folder before I delete everything there, every once in a while it does put a legitimate email in there.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

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Rick5472
Contributor - Level 2

What should be the incoming port number and the outgoing port number for Verizon?  Currently mine is set to Outgoing port 25 and incoming port 110.

-Rick

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Rick5472
Contributor - Level 2
I just tried to send a test message from that account and received the same error message.  I can send a message from my Outlook account and receive it OK in my verizon account.  I just can't seem to send from my verizon account........
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