Hi! I had a chat session last month on the 15th and was about to agree to an upgrade to Gigabit with fixed pricing for 4 years when my agent, Pravalika disappeared. I waited for quite some time before ultimately ending the chat and calling customer service. They were unavailable as well, posting a message that they were experiencing technical difficulties. I really would like to upgrade to the new plan under the terms I was presented in the chat but can't connect because it's stuck in the loading screen indefinitely. Any help would be appreciated.
Hi Gorson245,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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