Chat rep. assured a 50/50mbs for 2 years. Did not get this offer, now higher rates
WasiLiedto
Newbie

Long story short:

I was offered, on my account portal, to extend for 2 years at $34.99. (I have been a customers for years already and have enjoyed it).

I agreed to it, after consulting with a Chat Reprepsentative (I have screen shots of everything).

Placed order and it is showing $42.99 currently. The rep said he or she placed a request to cancel and I would receive comfirmation within 24 hours (placed yesterday). I HAVE MY OWN ROUTER. I WAS PROMISED NO ETF FEES.

I RECEIVED NO COMFIRMATION...CANT CONTACT A HUMAN. LOCKED IN 2 YRS MORE AT HIGHER RATES... WAS I JUSTED LIED TO? WHY AM I REDIRECTED TO ROBOTS?

IF I JUST GOT HAD, WHO DO I ESCALTE THIS TO? THIS SHOULDN'T BE SO FRUSTRATING TO EXISTING CUSTOMERS!

Has anyone ever faced this? I feel misled.

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Re: Chat rep. assured a 50/50mbs for 2 years. Did not get this offer, now higher rates
WasiLiedto
Newbie

Also, NO, it should not include any other charges. I WAS OFFERED $34.99 a month, assured and it was straight-forward.

No reason to be advertising as such, this is practically misleading loyal customers!

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Re: Chat rep. assured a 50/50mbs for 2 years. Did not get this offer, now higher rates
kh-gary
Moderator Emeritus
Hi WasiLiedto,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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