Complaint
afeaglecop
Newbie

Reside in a new residential development.  Promises to get fios lines run (had to wait for easement order to be complete and address in the system).  Finally, after many months and e-mails with Verizon Engineer, easement order signed and work order established to get fios set up.  Address appears in system - so I book a date to get installation.  Equipment shipped and received - day of installation arrives and install technician arrives.  Checks for lines - and no fios is laid!  Apparently ordering teams and engineering teams aren't on the same sheet of music?  Call customer service to figure out when I can reschedule - told note is in system and I would receive a call within 24-48 hours.  Needless to say, that window has come and gone.  THIS customer is extremely frustrated.  HOWEVER, this is very consistent with Verizon's lack of making customers feel "valued" - an experience I have felt multiple times of the last few decades. Woudl appreciate someone from Verizon reaching out to help resolve this issue - of getting me connected with fios without Verizon's inability to effectively communicate within the organization!

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Re: Complaint
KH-OrnEsh1
Moderator Emeritus

Hi afeaglecop,

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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