Connection Issues when gaming
ccscholz
Newbie

Configuration:

Modem: Actiontek GT704-WG

Two computers:

Sony VIAO running Windows - wireless

macbook pro tiger osx. hard wired to modem.

I play World of Warcraft on the macbook pro and recently I have begun to lock up when playing game, but if I am just surfing the net I am able to do that at my leisure. To resolve the issue I am forced to shut completely down and restart. This can occur from a few times a day to nearly every 10 minutes.

I have spoke with Tech Support and I know the drill by heart.  Shut down everything....wait... repeat if necessary.  I have been told my modem is old, my computer hard driver is full.

If my modem is indeed old, then offer me another option. I am leasing it from Verizon. The option of my hard drive being full is laughable. I have 47g avail.

The most recent response by Tech Support: They found what they thing would resolve the issue and call back.  Never heard a word.

  

I have checked the speed Download 2.81 MB/s Upload: .73 MB/s

[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/500521155.png[/IMG][/URL

My frustration grows daily to the point I am ready to end my otherwise satisfying relationship with Verizon DSL.

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11 Replies
dslr595148
Community Leader
Community Leader
#1 By looking at your screen shot, this is the port forwarding guide for your router.

http://www.portforward.com/english/routers/port_forwarding/Actiontec/GT704-WGv2/GT704-WGv2index.htm

#2 If what Knowledgable does not help you, in your router go to Advanced Setup.

In there, there may be something about the IP Address Distribution.

If so, what is the IP Address Distribution, set to?

If you do not see anything about IP Address Distribution in Advanced Setup, then what is in Advanced Setup?
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ccscholz
Newbie

I made sure the ports are set correctly.  I have been playing this morning...and locked up three time in 10 minutes. Verizon support says that I will not be able to play the games I do since this is the fastest speed allowed.

This mornings results:

[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/505570813.png[/IMG][/URL]

beyond frustrated 

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Knowledgable
Newbie

I can help, Call verizon tech support and request to have your line changed from "interleave" to "Fast Channel"  sometimes called "Fast Packet" and "Fast Path"  this will remove the redundent error checking from your line and will send most customers from "RED" connection status to "DARK GREEN" (thats great) the process is irreversable, but its the only option for the gamer, you will see improvment,  it will amaze you.   If the agent does not know what you are talking about as they may not,  tell them it involves escalating the issue to your MCO.  they should be able to figure it out.

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ccscholz
Newbie

well I was on the phone with Verizon support only to be told that my connection speed is fine. I was told that by switching to your suggestion that surfing the web would be slower.

I explained that it is already a challenge to load images from website.

I really don't know how to proceed.

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dslr595148
Community Leader
Community Leader
#1 Go to http://www.portforward.com/

#2 Notice when there, there is three guides for the Actiontec GT704-WG.

a) Actiontec GT704-WG

b) Actiontec GT704-WGv2

c) Actiontec GT704WGv3

#3 Which guide is the guide for your Actiontec GT704 WG?

#4 What level of wireless security is your router set to use? Here are a few of ones that I have heard of...

a) MAC Address Filtering

b) SSID Hiding

c) WEP/WPA.

^^^
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ccscholz
Newbie

#3  I am not able to determine which of the guides will help me. I am taken to a verizon modem page to adjust settings.

#4

a. WEP is on

b. MAC address filtering is off.

c. ESSID is enabled

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dslr595148
Community Leader
Community Leader
Ok, we will try it another way.

Go into the router and take a screen shot of the first screen that you see after you log-in to it.
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ccscholz
Newbie

I have looked everywhere for a place to attach the screenshot.  I must be missing something.

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ElizabethS
Moderator Emeritus

Hi ccscholz

In the window where you type your posts, there is a tiny icon on the tool bar, that looks like a tree.  If you click on that, you can insert the url where the image is hosted.  Many people keep a photobucket or other internet hosted image folder, just so they will have urls of their pictures and can post them to boards or discussions.

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ccscholz
Newbie

hope this works....

http://i885.photobucket.com/albums/ac59/ccscholz/Picture1.jpg

thanks

I must not be green enough... just don't see the tree anywhere on any toolbar. 

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ccscholz
Newbie
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