Contact number of MA FiOS Tech Support
inforr
Newbie

Hi,

What is the correct number FiOS tech support for service in Massachusetts. I dialled the number on the website given by logging into my account: +1 888-553-1555 but when I got through I was told they couldn't access my account and to call +1 866 240 1174. When I dialled that number I was told it doesn't exist and to call the 553 number.

Any ideas? Will the real contact number please stand up? 🙂

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Bob_Robertson
Specialist - Level 1

1 888-553-1555 is the correct number... I can only assume that the IVRU mis interpreted something

if all else fails say AGENT or use 0 to try and bypass the automated lady

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Techman28
Master - Level 1
1-888-553-1555 put in your phone # if you have one. If you don't have phone service the IVRU will ask you for the # you gave us as a contact # and put that in. Say Tech support. The IVRU will attempt to help you and if it does not will get you an agent if it can't assist you with the issue. The more you play ball with the IVRU the more info comes through on our systems.
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Jim785
Contributor - Level 1

Yes I agree with Todd, and honestly playing nice with IVRU will sometimes solve the issue (I've actually taken calls and the issue is resolved by IVRU).. I know how painful it is to go through it sometimes (I have to call it myself) but it actually does in the big scheme of things make the tech support rep's life a little easier and speeds up getting information loaded on our computer screens..

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spacedebris
Master - Level 2

Another number that I know that works is 1-800-VERIZON.   (1-800-837-4966)  Goes to the same automated system as 888-553-1555

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