Credit 4 Internet Outage
JohnCharles2020

Living in NYC there were widespread internet outages yesterday.  Does Verizon credit accounts for 

down time of service?  Mine was out for about 7 hours,

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smith6612
Community Leader
Community Leader

@JohnCharles2020 wrote:

Living in NYC there were widespread internet outages yesterday.  Does Verizon credit accounts for 

down time of service?  Mine was out for about 7 hours,


If your service is down for an extended time (usually a day or two) they will credit you that much time on your bill, or perhaps a little more if you ask. Usually being down for hours on that one-off occurrence will be not worth chasing down. The opportunity cost is too great chasing pennies unless you have a circuit with an SLA.

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smith6612
Community Leader
Community Leader

@JohnCharles2020 wrote:

Living in NYC there were widespread internet outages yesterday.  Does Verizon credit accounts for 

down time of service?  Mine was out for about 7 hours,


If your service is down for an extended time (usually a day or two) they will credit you that much time on your bill, or perhaps a little more if you ask. Usually being down for hours on that one-off occurrence will be not worth chasing down. The opportunity cost is too great chasing pennies unless you have a circuit with an SLA.

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kathwfoz
Enthusiast - Level 1
No
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