Current Outage in Massachusett


We've had no service for 2 days now.  We cannot get anyone on the phone due to staffing issues it seems. There is a status page which has an ETA for repair which has changed multiple times since yesterday, each time moving the repair completion out by a number of hours.  The 3 support links on the verizon page are re-directing to the homepage.  Is there any way to find out what is actually happening with a real ETA for repair? This is impacting my work due to lost productivity and the impact this has had on virtual schooling.

Re: Current Outage in Massachusett
Moderator Emeritus

Hi bphoenix

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.