I was on hold, disconnected and back on hold for 2 hours on Monday before I was able to talk to a real person to help me. I finally got a service appointment scheduled for a technician to come to my new house and install a coaxial port inside our house. I got confirmation emails about the appointment and it was set for Wednesday at 8 to 10am.
It is now Wednesday at 11am and we have heard nothing from a service tech agent. We managed to get in contact with 3 separate customer service agents all who were unable to contact the technician for our appointment.
I have also been waiting in a chat with an agent for 40 minutes with no useful updates.
My husband works from home and can’t do his job without the internet.
I didn't realize that contacting Verizon customer service would replace my full time job as well.
I spoke too soon. My Verizon app just crashed and I lost my agent. My husband is concurrently on the phone with a live agent who is actively unable to contact the technician.….least we were able to talk with a real person…
Hi Kboch1,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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