Since about Monday I'm unable to access various sites. I have confirmed they are up because I can access them from a nearby Starbucks and a neighbor's connection, neither of which are on FIOS.
This is one site I can't access that I confirmed is online:
http://store.steampowered.com/
When I tried to access thiis site using IE 9 (from my Windows 7 PC), I get this message:
Internet Explorer cannot display the webpage
When I click on the Diagnose Connection Problems button, I get this:
website is online but isn't responding to connection attempts
This is happening on multiple sites.
I don't see how this can be a "Microsoft Issue" when it appears to be restricted to Verizon users. After discussing the issue with neighbors using Verizon and those on cable, I believe I will be switching to Mediacom tomorrow. Not one of my neighbors using Mediacom has an issue, only us poor Verizon folks.
@Ftracy3 wrote:OK....Tech support just reset me again..still no access to those sites. When I called first question he asked was if i as in California--he said they know there are issues but said they are being told it is Microsoft's fault...something to do with these sites using the Microsoft Network and the network having problems talking to Verizon. Doesn't make a whole lot of sense to me because why primarily SoCal? Anyway he said "they're working on it" but had no idea when it would be resolved.
Does anyone who is having this problem have both a PC running Microsoft Windows and some other kind of device, like an Apple product (iBook, iPoD Touch, etc) and see if the problem exists on both devices or just Windows?
I'm seeing it on a variety of devices including an Apple laptop and an iPhone (when on WiFi).
@BenM1 wrote:I'm seeing it on a variety of devices including an Apple laptop and an iPhone (when on WiFi).
So that discounts it being a Microsoft issue. ๐
Does anyone who is having this problem have both a PC running Microsoft Windows and some other kind of device, like an Apple product (iBook, iPoD Touch, etc) and see if the problem exists on both devices or just Windows?
When the problem existed for me, it was with Linux devices (more than 1).
What kind of router are people using that are experiencing this? I had an ActionTek WR-424MI Rev A, and tech support, as part of the troubleshooting process, sent me a replacement router, a Rev E (i.e. newer firmware). In addition to a new IP when I swapped them out, I have not experienced the issue again. *BUT*, I also have had the same IP since I swapped out to the Rev E router. So, are any of you that are experiencing this still running the older (less than Rev C) ActionTek routers?
I am using MI424WR Rev. F... still problems. Like I said new IP fixed XBL and I can now get to store.steampowered.com but not steampowered itself or the community. It's not a problem with routers/modem. It happens on Windows, OSX, and iOS. So, yeah.. there you have it. Verizon's network has problems somewhere. @VerizonSupport on twitter said to DM them with problems, I did.. no response. Lovely, I can't wait to have to call tomorrow, sit on hold.. go through a bunch of reset this and that... ugh...
My router is a Westell 9100VM. It's a somewhat unusual setup where a shared MDU ONT in the basement serves multiple apartments in the building via VDSL over preexisting phone wiring.
I have an iMac, MacBook and 2 iPhones, and am having the same connection problems with all devices. Failure to download at all or incompletely on about half of the sites I visit.
Is anyone from Verizon giving a status on this? I'm actually having to use the wireless at my local coffee house to get some work done since my corporate messaing application also won't work.
@bwren wrote:Is anyone from Verizon giving a status on this? I'm actually having to use the wireless at my local coffee house to get some work done since my corporate messaing application also won't work.
As far as we can tell, only one person that's ever called in to tech support reached anybody who (unofficially) knew of a regional issue. Everybody else has been told that there are no issues and been directed to do the reboot your router song and dance. There may be a disconnect from the Level 1/2 tech support and the Engineering groups. Nobody has been able to escalate to the VZ NOC. Nobody has been able to get anybody in the NOC to look at it, at least not with enough specific information to allow the NOC Engineers (or someone in Engineering, cause they're probably not the same groups) to find and debug what exactly is going on. The NOC Engineers will need a repeatable situation, with someone with deep IP/routing knowledge, skills, and the tools to test and debug the issue from both sides. It's unsure if the issue is internal within VZ, or if it's a peering issue. (In my case, the path to the target host was good, but packets being sent from the host back to me were never making it to me...tested on the webserver that I could not reach.) I've said a couple of times that I suspect a return path issue with a VZ peer, but since getting a different IP a few weeks ago, I have not seen the symptoms (and my IP has been constant since then). And since I value my marriage, I'm not going to constantly reset the router and disrupt our home internet trying to get a non-working IP (if that even is part of the cause).
Just got off the phone with FIOS Internet tech support. They say there is a problem connecting to Facebook and Microsoft websites, but wouldn't go as far as calling it an outage. They gave me 24-48 hours to fix the issue.
Last week they reset my router to get a new DHCP lease when I complained of problems connecting to craigslist. Since Friday, I've experienced intermittent problems connecting to Facebook.
Glad it's not just me.
I have not called support because to be honest I expect to get a runaround, I wanted to try here first.
Hi All,
I too am having problems accessing my Multiple Listing Service via CRMLS Matrix at www.imrmls.com. I get to the Home Page but the login page to get into the MLS system won't come up and keeps giving me an Oops! Error Message. It says the webpage can't be found. I've called my technical support for CRMLS Matrix and they sent me an email with a link to this Forum and recommended that I contact Verizon FIOS technical support because hundreds of us are having problems with this. It is crippling my productivity and that of my colleagues quite badly and in our industry (Real Estate) that is the last thing we need right now! I am on the phone with Verizon FIOS technical support right now and they are going to collaborate with me to see if we can't get this resolved at least for the website I need to access. Will keep you all posted of my outcome.
I just tried changing the Router to use public DNS servera 4.2.2.1 and 4.2.2.2 and it's the same result.
Something is clearly wrong on the FIOS end.
I am having the same issues, also in Southern California. The difference is that I can go into alaskaair and steam but I cannot go into:
accounts.craigslist.org
boards.developerforce.com
and others that I routinely use.
The IP / ping / tracert resolve just fine but I cannot browse. Changed DNS multiple times and no change, although I assume this is logical since the IPs resolve (ergo DNS probably not the issue).
I also want to point out that my AT&T iPhone navigates to those sites just fine when not connected to wifi on my network.
Any ideas, techman28?
Has anyone tried running mturoute (http://www.elifulkerson.com/projects/mturoute.php) to each of the problem sites to see if there's some kind of MTU issue? Perhaps those experiencing problems can show the output of mturoute for a working and a few non-working sites.
Also, what does wget (http://gnuwin32.sourceforge.net/packages/wget.htm) show when trying to access the listed sites?
Is anyone at Verizon monitoring these posts?
I too, since monday have not been able to connect to 209.242.175.41 (San Diego Credit Union)
When trying to connect through a proxy it connects fine....
Pinging sdccu.com [209.242.175.41] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 209.242.175.41:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\Ken>ping www.sdccu.org
Pinging sdccu.org [209.242.175.41] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 209.242.175.41:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\Ken>ping www.sdccu.net
Pinging sdccu.net [209.242.175.41] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 209.242.175.41:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
I am about ready to trash FIOS
We have been in touch with technical support.
They have received calls from customers in SoCal complaining about this same problem and they are looking into it.
Internet might be intermittent for us for the next 12 hours or so as they investigate.
This is absolutely unacceptable. Another site that is not able to be accessed is the Central Regional Multiple Listing Service. After 3 hours on hold a technician from Fios finally came on, had me run a tracert and claimed this was not a Verizon problem
**bleep**
ONLY Verizon customers are affected of the THOUSANDS of Realtors trying to access the Multiple Listing Service from Ventura County through LA, Riverside, San Bernardino, Orange and San Diego Counties.
How dare Verizon at this late date continue to deny this is NOT their problem ...
I'm disgusted with Verizon and feel hostage to them due to my business "persona" is tied to verizon email address.
Shayne-
Do you have a trouble ticket / incident number / outage number you can reference for this "work being performed"?
We have 10 of our engineers and a couple hundred hours involved in this issue so far this week with Verizon and have not had anyone do anything short of rebooting ONT's and renewing DHCP leases.......
James
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