DSL Connectivity
Bedfordite
Enthusiast - Level 2

Verizon telephone support for DSL connectivity issues is ineffective. 

I must reset my modem every few minutes. 

What can be done to fix the problem permanently?   

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Bedfordite
Enthusiast - Level 2

A Verizon technician visited my house and told me I had a defective telephone.  I replaced the device.  Verizon added $60 to my monthly bill.  My DSL service is still intermittant.  The overseas tech support does not know what they are doing.  I cannot get through to Verizon Billing Service bacause there is a backlog of call for 54 minutes. 

It is apparent that Verizon does not care if my land line is working or not. 

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LawrenceC
Moderator Emeritus

Hi Bedfordite,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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