DSL connection drops frequently

upgraded to enhanced DSL from basic plan and have had problems since.  thought my old Westell modem was dying so I replaced with new ActionTec GT784WN.  It still drops frequently.  Good internet when it works.

Re: DSL connection drops frequently
Community Leader
Community Leader

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

Step two: Can you provide the Transceiver Statistics from your modem?

If you are using the Westell unit and depending on how old it is...

Visit for me and do the following:

a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and paste the information on that page.

b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and paste the information on that page.

c) Try visiting which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:





admin/Serial Number.

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.


If you are using the ActionTec GT784WNV, then after you log-in I believe you go to Status

Here is what Transceiver Statistics usually include:

Line Mode, Data Path:, Transceiver Information Down Stream Path Up Stream Path, DSL Speed (Kbits/Sec), Margin (dB), Line Attenuation (dB), and Transmit Power (dBm).