DSL connection problem still not fixed
Razz037
Enthusiast - Level 3

As I posted before, I am constantly losing connection. Techs have been here twice, once to give me new modem and the second time they cut and spliced line in house and we replaced cable from modem to wall jack. Still didn't fix it. A higher level person called my house and left a message and I called him back 3 times and no answer. Why doesn't Verizon just maintain the wires and connections between customer and Central Office? I have heard how bad they are. 

As a stock holder of Verizon, I am disappointed in the service.

Lawrence, you told me my case has been moved to a higher level and to check “My Support Cases” in my profile. I don’t see anything in my profile that reflects this. What is the deal??

Maybe I am not valued as a customer.

Craig

14 Replies
JOSEm441
Specialist - Level 2
Do you know how far you are from the Cental Office, If you are 3 miles or more this could be the issue. Also if FIOS is available in your are I would look into that. The availability of FIOS may explain the reluctance of Verizon to rewire from the pole to the CO. (NOTE there is a 3/1 plan that I am on that is very reasonably priced) Good Luck
Do you still need to use filters? When I had DSL issues a direct line for my modem was installed, negating the need for phone filters
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Razz037
Enthusiast - Level 3

I am at 3 miles and the techs read that I can get 3.2 MB max at this location, but the signal is fluctuating which indicates a connection problem somewhere on the line.  I am using only 21% of my capacity at 0.864 MB.

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Razz037
Enthusiast - Level 3

Also FIOS is not available and never will be here. I have a direct line to modem, so no filters needed.

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LawrenceC
Moderator Emeritus

@Razz037 wrote:

Lawrence, you told me my case has been moved to a higher level and to check “My Support Cases” in my profile. I don’t see anything in my profile that reflects this. What is the deal??


I see a support case open for you and that you have responded in the support thread previously.  Please check for the link to your support case in the middle column of your profile page.  Do you recall using the link earlier?

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Razz037
Enthusiast - Level 3

The "My Support Cases" finally showed up on 7-6-2013 sometime in the night. I don't know how I acessed the link the first time. It wasn't from my profile page. Anyway, I am communicating with them now. I am certain the trouble with the connection is out on the line now. I hope thet didn't bridge my line again.

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LawrenceC
Moderator Emeritus

@Razz037 wrote:

The "My Support Cases" finally showed up on 7-6-2013 sometime in the night. I don't know how I acessed the link the first time. It wasn't from my profile page. Anyway, I am communicating with them now.


Glad to hear it!

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MysteryB
Enthusiast - Level 3

I've had the same problem for over a year now.  I went on vacation for a week and they closed my case.  What a joke Verizon service is.

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Razz037
Enthusiast - Level 3

My Support Cases is gone again and have not talked to anyone yet. Still have the problem. Why do you people keep dropping this case. Is it because you have no idea how to fix it??

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LawrenceC
Moderator Emeritus

Hi Razz037,

Your Private Support Case is still there and is awaiting a response from you.  Is the link not showing in your profile page?

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MysteryB
Enthusiast - Level 3

Eventually they will force you to downgrade or move to FiOs becasue they are too cheap to support DSL and upgrade their equipment anymore.   Absolute worst company I ever dealt with in my life. 

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mikewiz1962
Enthusiast - Level 2

Interesting. I would move to FIOS but they are too cheap to put it in my neighborhood!Smiley Wink

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chrismc1
Newbie

Ha!. Downgrading is EXACTLY what the technician told me to do. First he changed some cable and then said it looked fine on his end. Well Mr. IT Technician, please tell me why I cannot even conduct a Verizon Speed Test if everything looks good on Verizon's end??  And today I have NO connection. I've been on the phone with technicians since last week for a total of 3.5 hours and no solution. Now I'm being told that there is a problem in the Central Office-After being told that there was no problem on their end. This Verizon DSL service is a joke. I had great service for approximately 360 days and then suddenly the connection began to fluctuate before finally disappearing. And yes, the green lights are on and stable.

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smith6612
MVP MVP
MVP

If you are posting from a mobile device besides a laptop the support forum won't appear. Use the desktop site. As I'm on the road now, here's some screenshots from my phone showing the two.

Desktop: http://imgur.com/prMUi0Z.png

Phone: http://imgur.com/UhZXnXD.png

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Razz037
Enthusiast - Level 3

You keep deleting My Support Cases without even trying to find out the problem. I give you instructions that you refuse to follow. I already told you what the problem most likely is. 

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