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Our low-rent DSL service (768k) has developed problems over the past month. After five years of NEVER GOING OUT NOT ONCE, the DSL service for our house has started to drop out several times a day for hours at a time. We have a Westell 327W modem connected to our PC by a wire. We don't use the wireless.
Our DSL light comes on and flashes but the Internet light goes dark or (sometimes) red. Verizon confirmed it after an hour-long phone call. It is most annoying that every communication with them requires us to go through the entire process every time (do you have line filters? ) You would think that a they would be able to pull up a record of any of our communications over the past month but, no. We hate them, of course.
They were supposed to come out this morning but the truck was sucked up by a UFO (OK, Verizon actually did not give a reason for their no show).
We also have had heavy static on our voice line during this period, which we are assured has nothing to do with our DSL problems. The static and DSL problems began about the time our neighborhood began to get wired for FIOS. We are assured this has nothing to do with our problems.
Would I be so paranoid as to think they would deliberately degrade our service to 'force' us to switch to FIOS? They have given me little reason to believe otherwise.
Solved! Go to Correct Answer
Correct answers
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Verizon surprised us by finding a technician to come to our house a couple days ahead of schedule (make note to be seriously squeaky wheel from now on). The technician that was here last week replaced the line from the pole and installed an NID. Unfortunately, the NID was not installed properly. This week's technician fixed the NID and now our voice and DSL services are working nicely. I think the 60 year old line from the pole was the problem.
The static on our voice line is gone and the DSL is working nicely. The downstream margin is 25 to 28 db; up from 1.5 to 7 db.
Let's call it solved.
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Believe me, were not out to degrade your service, however; installing Fios is a huge undertaking and sometimes cables or terminals get bumped. As for the condition of your line ...it could have a direct reflection on the dsl service you recieve. If your having static, contact the regular repair....also keep the ticket going for the dsl department...
If your line condition is suffering, so will your Dsl on most occassions.
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A typical day today with a few more dropouts of our DSL.
Here's some numbers from our modem:
It's been up for almost half an hour.Connection Information
Connection Name Connection Duration Status Number of Reconnects
My Connection 00:26:42 UP 6
Transceiver Revision: 4.3.0.1
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 679 156
Margin (dB) 7.0 30.0
Line Attenuation (dB) 41.5 25.5
Transmit Power (dBm) 19.3 6.9
It's a bunch of numbers to me - I don't know what the normal ranges are.
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What do margin should I have on the down stream? I've only been looking at those numbers for a couple days and I've seen it as low as 1.5 db and as high as 7 or 8 db.
The person we spoke to on the phone a few days ago said that they saw our line dropping out and they would be 'testing the line'. Does Verizon see these numbers and are they likely to come to the same conclusion? Is the problem likely to be at their end or our end?
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@Josey23 wrote:Is the problem likely to be at their end or our end?
Could be either, and without being there it's just a guess. An easy way to determine is to go outside and plug a phone into the network interface (if you have one)
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I live in a single family home but we don't have a network interface device. We've had a Verizon technician out to try to fix the static on our voice line (I think we're on month three of that journey) and he confirmed that the static problem is on the Verizon side.
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Thanks, I'll keep an eye on it.
Here are some entries from the diagnostic logs.
THU JAN 22 07:05:55 2009 PPP CONNECTION ERROR on VPI 0 VCI 35 : Could not establish PPPoE session
WED JAN 21 08:14:01 2009 PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down
WED JAN 21 00:18:40 2009 LAN PC Unable to communicate with DNS Server. (error = 'connection refused', count = 6)
WED JAN 21 00:18:40 2009 Disconnecting session(-1): due to PADT received