DSL horrible

We just got a new modem/router combo because the internet signal/wifi was horrible. It is no better with the new equipment. We are on dsl, but half the time the internet light isnt even on. We tried moving it, factory reset, etc. Nothing works. When it does work, the wifi signal is so bad its useless. Ethernet cables dont make a difference if there is no internet signal. Customer service has been useless. Told us to get FIOS, FIOS doesnt exist here yet! I have cell service through them too that is spotty. Will probably change companies when this cycle is over and reporting Verizon to the fcc. We are paying for a non existant service!

Re: DSL horrible

Hi LynetteF71,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.