Device not showing up in parental control list

verizonuser791

I'm trying to set up a new parental control rule.  When I try to choose the specific device I want the rule for, the device I want is the only one missing from the list.  Do I need to do anything special to get it to appear?

I've verified it's not any of the "unknown" ones.  I've checked MAC addresses.  I have 32 devices listed in the Devices list and only 31 when I try to add devices to the parental control list.

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